Automatic Customer Support via WhatsApp: A Guide for Ecommerce

Why WhatsApp Is Critical for Ecommerce

WhatsApp has a 93% usage rate in Turkey. Your customers are already on WhatsApp — you should be too.

What Can You Do with WhatsApp?

• Automatic order notifications — Order confirmed, shipped, delivered.

• AI-powered customer support — Answers to common questions, order status checks, return processes.

• Marketing messages — New products, campaigns, personalized recommendations.

• Cart reminders — Remind customers who left items in their cart via WhatsApp.

Connection Steps

1. WhatsApp Business application 2. Phone number verification 3. Message template creation 4. Ecommerce platform connection 5. AI assistant training 6. Test and go-live

Return on Investment

Clients who set up WhatsApp automation see customer response time drop from 4 hours to 2 minutes average. Customer satisfaction increases by 23%.