Customer & Support Automation

Your customers message on WhatsApp, DM on Instagram, and send emails — and they expect fast replies on every channel. The average ecommerce brand receives 100-300 customer messages per day. 60-70% are repetitive questions: 'Where's my order?', 'How do I return this?', 'Is this in stock?'. Answering each one by hand takes hours. Slow responses cost you customers. Research shows that response times longer than 1 hour reduce customer satisfaction by 30%.

flowiqa connects all your customer channels to a single system and uses AI to answer repetitive questions automatically. Messages from WhatsApp, Instagram, email, and web chat all flow into one inbox. The AI handles routine tasks — order status checks, return process initiation, stock availability — in seconds. Complex issues are automatically forwarded to the right team member. The system learns your products, policies, and your customers' language. Over time, it delivers increasingly accurate and personalized responses.

1. Channel analysis — We measure how many messages come from each channel, identify the most common questions, and benchmark your current response time. 2. AI training — We train the AI on your product catalog, common questions, return policies, and order system. 3. Connection — We connect WhatsApp, Instagram, and your email systems. We define which types of messages go to whom. 4. Go-live — During the first week, we run in parallel to check automatic replies and improve accuracy. Then we switch to fully automatic.

• Customer response time drops from 4 hours to 2 minutes • 80-85% of messages are handled automatically by AI • Customer satisfaction increases by an average of 23% • Support team workload reduced by 70% • 24/7 uninterrupted customer support