Last updated: April 6, 2026
Terms of service
This page summarizes the general terms that apply when using automation and development services provided by flowiqa. Each project is also covered by a customer-specific written contract.
Scope of service
flowiqa provides custom automation, integration, and development services for ecommerce and operational workflows. The full scope, timeline, and pricing of each project are defined in writing at the start.
Contract and invoicing
All projects are run through our registered company. A formal contract is signed and an e-invoice is issued. A KVKK/GDPR-compliant data processing agreement (DPA) is included.
Payment
The standard payment plan is typically 50% upfront + 50% on delivery. For larger projects, we can offer milestone-based payment plans. Payments are made via bank transfer or Stripe.
Intellectual property
All code we write for you and any assets we produce become your property upon full payment. Reusable libraries and general tools (not project-specific) remain our property.
Maintenance and warranty
Each delivered project comes with 30 days of free bug-fix warranty. After this period, we offer an optional monthly maintenance package. New feature development is billed separately.
Limitation of liability
flowiqa commits to professional standards and care during project delivery. However, we are not responsible for downtime caused by third-party services on your infrastructure (Shopify, Trendyol, Stripe, etc.) or for issues arising from changes you make yourself.
Termination
Either party may terminate the contract by giving at least 30 days written notice. Payment is due for all work completed up to the termination date; no payment is required for incomplete work.